NexusPay Portfolio

NexusPay Frequently Asked Questions

 Why NexusPay? Is this app secure?

Dutch Bangla Bank has 2 apps in the app store:

NexusPay –a more advanced app to cover all services and products.

Rocket app –gives services only for Rocket customers

Dutch-Bangla Bank fully owns and operates NexusPay. It is owned by a bank and that comes with guarantees that other companies cannot make. One of these guarantee is that your money will not be stolen or disappear overnight. It offers the best banking security, reliability and access to your money.

NexusPay was created to offer more advanced services but it also seamlessly integrates all types of cards and customers. NexusPay also works for cards of other banks. Everything simply works on NexusPay.

 Is NexusPay free?

ALL services in NexusPay (including Topup, sending money, bill payment, payment etc) is totally free. Any and every service within the NexusPay app is totally free.

If you look closely, other competing services will charge you on a commission basis. But every part of NexusPay is free.

 But why was I charged X amount for NexusPay?

For some Rocket accounts, due to the product type, it will be charged by Rocket. These are charges, you would have paid for Rocket anyway because of the product type. This has nothing to do with NexusPay. We recommend that you change the Rocket product type to ATM Free. NexusPay is free for all services.

NexusPay also takes a temporary charge of Tk 1 to verify a card. This is given back within 1 minute. This is a technical verification process. NexusPay is always free.

If you still feel that you were charged any amount unfairly, please contact us at nexuspay@dutchbanglabank.com

 Where can I send money to?

You can send money to any and all:

  • Card number (the number written on your card)
  • Account number (DBBL account number)
  • Rocket number (check digit is now optional)
  • ALL phone numbers (any and all phone number)

Even if the person does not have an account, sending it to a phone number will send the money regardless and they can withdraw it easily. It goes without saying sending money is always free.

 What is the Loyalty Points Card?

All bonus and cashback will be deposited to your loyalty points card. With the Loyalty Points Card, you can shop,you can TopUp and pay merchants. We are adding new features everyday to this card.

 I cannot send money in NexusPay, what do I do?

NexusPay has daily and monthly limits, and going beyond these limits will signal new security measures. They are in place for your own safety. The limits are:

Fund Transfer from Core Banking:

Core Banking to Core BankingValue
Daily Transaction Amount200000
Daily Transaction Count3
Monthly Transaction Amount600000
Monthly Transaction Count9
Core Banking to Agent BankingValue
Daily Transaction Amount100000
Daily Transaction Count3
Monthly Transaction Amount300000
Monthly Transaction Count9
Core Banking to RocketValue
Daily Transaction Amount50000
Daily Transaction Count3
Monthly Transaction Amount150000
Monthly Transaction Count9
Core Banking to Core Banking without 2FAValue
Daily Transaction Amount10000
Daily Transaction Count2
Monthly Transaction Amount30000
Monthly Transaction Count6
Core Banking to Agent Banking without 2FAValue
Daily Transaction Amount10000
Daily Transaction Count2
Monthly Transaction Amount30000
Monthly Transaction Count6
Core Banking to Rocket Banking without 2FAValue
Daily Transaction Amount10000
Daily Transaction Count2
Monthly Transaction Amount30000
Monthly Transaction Count6

Fund Transfer from Agent Banking:

Agent Banking to Core BankingValue
Daily Transaction Amount50000
Daily Transaction Count3
Monthly Transaction Amount150000
Monthly Transaction Count9
Agent Banking to Agent BankingValue
Daily Transaction Amount50000
Daily Transaction Count3
Monthly Transaction Amount150000
Monthly Transaction Count9
Agent Banking to RocketValue
Daily Transaction Amount50000
Daily Transaction Count3
Monthly Transaction Amount150000
Monthly Transaction Count9
Agent Banking to Core Banking without 2FAValue
Daily Transaction Amount50000
Daily Transaction Count2
Monthly Transaction Amount150000
Monthly Transaction Count6
Agent Banking to Agent Banking without 2FAValue
Daily Transaction Amount50000
Daily Transaction Count2
Monthly Transaction Amount150000
Monthly Transaction Count6
Agent Banking to Rocket Banking without 2FAValue
Daily Transaction Amount50000
Daily Transaction Count2
Monthly Transaction Amount150000
Monthly Transaction Count6

Fund Transfer from Rocket:

Rocket to Core BankingValue
Daily Transaction Amount10000
Daily Transaction Count5
Monthly Transaction Amount30000
Monthly Transaction Count15
Rocket to Agent BankingValue-Existing
Daily Transaction Amount10000
Daily Transaction Count5
Monthly Transaction Amount30000
Monthly Transaction Count15
Rocket to RocketMBS Side Value
Daily Transaction Amount10000
Daily Transaction Count5
Monthly Transaction Amount30000
Monthly Transaction Count15
Rocket to Core Banking without 2FAMBS Side Value
Daily Transaction Amount10000
Daily Transaction Count5
Monthly Transaction Amount30000
Monthly Transaction Count15
Rocket to Agent Banking without 2FAMBS Side Value
Daily Transaction Amount10000
Daily Transaction Count5
Monthly Transaction Amount30000
Monthly Transaction Count15
Rocket to Rocket Banking without 2FAMBS Side Value
Daily Transaction Amount10000
Daily Transaction Count5
Monthly Transaction Amount30000
Monthly Transaction Count15

Fund Transfer from Credit Card:

Credit Card to Core BankingValue
Daily Transaction Amount200000
Daily Transaction Count3
Monthly Transaction Amount600000
Monthly Transaction Count9
Credit Card to Agent BankingValue
Daily Transaction Amount100000
Daily Transaction Count3
Monthly Transaction Amount300000
Monthly Transaction Count9
Credit Card to RocketValue
Daily Transaction Amount50000
Daily Transaction Count3
Monthly Transaction Amount150000
Monthly Transaction Count9
Credit Card to Core Banking without 2FAValue
Daily Transaction Amount20000
Daily Transaction Count2
Monthly Transaction Amount60000
Monthly Transaction Count6
Credit Card to Agent Banking without 2FAValue
Daily Transaction Amount20000
Daily Transaction Count2
Monthly Transaction Amount60000
Monthly Transaction Count6
Credit Card to Rocket Banking without 2FAValue
Daily Transaction Amount20000
Daily Transaction Count2
Monthly Transaction Amount60000
Monthly Transaction Count6

TOP UP using Core Banking:

Rocket ChannelValue
Daily Transaction Amount3000
Daily Transaction Count20
Monthly Transaction Amount9000
Monthly Transaction Count60

TOP UP using Agent Banking:

Rocket ChannelValue
Daily Transaction Amount3000
Daily Transaction Count20
Monthly Transaction Amount9000
Monthly Transaction Count60

TOP UP using Rocket:

Rocket ChannelValue
Daily Transaction Amount5000
Daily Transaction Count100
Monthly Transaction Amount15000
Monthly Transaction Count300

TOP UP using Credit Card:

Rocket ChannelValue
Daily Transaction Amount3000
Daily Transaction Count20
Monthly Transaction Amount9000
Monthly Transaction Count60

Merchant Pay using Core Banking:

Rocket MerchantValue
Daily Transaction Amount200000
Daily Transaction Count25
Monthly Transaction Amount600000
Monthly Transaction Count75

Merchant Pay using Agent Banking:

Rocket MerchantValue
Daily Transaction Amount100000
Daily Transaction Count25
Monthly Transaction Amount300000
Monthly Transaction Count75

Merchant Pay using from Rocket:

Rocket MerchantValue
Daily Transaction Amount50000
Daily Transaction Count25
Monthly Transaction Amount150000
Monthly Transaction Count75

Merchant Pay using Credit Card:

Rocket MerchantValue
Daily Transaction Amount200000
Daily Transaction Count25
Monthly Transaction Amount600000
Monthly Transaction Count75

Bill Pay from Core Banking:

DescriptionValue
Daily Transaction Amount100000
Daily Transaction Count5
Monthly Transaction Amount300000
Monthly Transaction Count15

Bill Pay from Agent Banking:

DescriptionValue
Daily Transaction Amount100000
Daily Transaction Count5
Monthly Transaction Amount300000
Monthly Transaction Count15

Bill Pay from Rocket:

DescriptionValue
Daily Transaction Amount100000
Daily Transaction Count5
Monthly Transaction Amount300000
Monthly Transaction Count15

Bill Pay from Credit Card:

DescriptionValue
Daily Transaction Amount100000
Daily Transaction Count5
Monthly Transaction Amount300000
Monthly Transaction Count15

These are the limits we have imposed at this very start and they will likely be loosened in the future. To get unlimited access to transferring money, we recommend you sign up for DBBL internet banking service.

 What is a QR code?

You can shop by scanning the QR code at all participating shops. All DBBL POS machines also generate QR codes. All our newer POS machines also accept NFC. You can pay through NFC instead of QR.

 NexusPay Features (Videos)

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